Welcome to KOKORO.

Please carefully read this User Agreement before using our services. By accessing or using our website https://global.thekokorostore.com/, you agree to be bound by these terms and conditions (the “Agreement”). We reserve the right to revise the terms of this Agreement at any time, with or without notice.

1. General Terms of Use :

Your use of the Service constitutes your agreement to the terms and conditions outlined in this Agreement. We may update these terms periodically, and continued use of the Service will be considered acceptance of any changes.

2. Intellectual Property Rights :

Unless otherwise stated, all materials, including images, designs, logos, photographs, illustrations, and other media appearing on this site (collectively, the “Contents”) are the property of KOKORO and are protected by applicable intellectual property laws. The Contents are intended for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, sell, or exploit any part of the Contents without our express written consent.

3. Accuracy of Information :

We strive to ensure that all information on our website is accurate and up-to-date. However, errors, inaccuracies, or omissions may occur. We reserve the right to correct any errors and to update or change information at any time without prior notice.

4. Return Policy :

KOKORO does not take title to returned items until the item arrives at our warehouse. For more information about our returns and refunds, please refer to our Returns Policy.

5. Sale Items :

All sales on discounted or reduced-price merchandise are final. No returns or exchanges will be accepted for these items.

6. Fraud Prevention :

We take fraud prevention seriously. We reserve the right to flag and review any orders for fraud prevention purposes, which may result in delays in processing. If discrepancies are found in order information, additional verification may be required. We may also limit shipping to the billing address provided, particularly for first-time customers or high-value orders.

7. User Submissions :

All comments, suggestions, feedback, ideas, and other submissions disclosed, submitted, or offered to us on or through our website or otherwise (collectively, “Comments”) shall be the exclusive property of KOKORO. By submitting Comments, you assign all worldwide rights in any intellectual property associated with the Comments to us. We may use Comments for any purpose, including marketing and promotional activities, without any obligation to you.

8. Communications :

You agree to receive communications from KOKORO, including emails or other forms of communication for purposes such as updates, promotions, or changes to the site or services.

9. External Links and Services :

Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or availability of these external sites and services, and any concerns should be directed to the respective third-party.

10. Indemnification :

By using our website or services, you agree to indemnify and hold harmless KOKORO, its affiliates, owners, officers, representatives, or employees from any claims, damages, costs, and expenses, including attorney fees, arising from or related to your use of the Service.

11. Limitation of Liability :

Our website and services are provided on an “as-is” basis without warranties of any kind, express or implied. We are not liable for any damages resulting from your use of the site or service.

12. Governing Law :

This Agreement shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of this Agreement shall be subject to the exclusive jurisdiction of the courts of Delhi, India.

13. Termination of Agreement :

This Agreement is effective unless and until terminated by KOKORO. We may terminate this Agreement at any time without notice if you fail to comply with any terms or provisions. Upon termination, you must cease all use of the site and destroy any materials obtained from it.