Introduction:

At Kokoro, we are dedicated to providing you with premium, anime-inspired clothing that celebrates your passion for the genre. As we embark on expanding our reach internationally from our base in India, we want to ensure you have a clear understanding of our policies regarding returns, refunds, and exchanges. Please take a moment to review our comprehensive policy to ensure a smooth and satisfactory shopping experience.

1. No Returns, No Refunds, No Exchanges :

Due to the exclusive nature of our products and their custom-made or limited edition status, Kokoro operates with a strict no returns, no refunds, and no exchanges policy. Once your order is placed and processed, it cannot be canceled or refunded. We do not accept exchanges for reasons such as changes of mind or dissatisfaction with the product.

2. Unboxing Video Requirement :

To ensure the highest level of service and to protect against potential misuse of our policies, we require all customers to record an unboxing video of their product upon delivery. This video must clearly show the condition of the product as it was received. This measure helps us to address any issues related to damaged products more efficiently.

3. Damaged Products :

In the rare event that you receive a damaged product, we will only offer a replacement or refund if the unboxing video is provided. The video must clearly document the damage and the condition of the packaging upon arrival. Without this video evidence, we cannot process any requests for refunds or exchanges.

4. No Size Exchanges :

Please be aware that we do not offer size exchanges due to the complexities and costs associated with international shipping. We strongly advise reviewing our sizing chart and measuring yourself carefully before placing your order to ensure the best fit.

5. Delivery Timeframes :

Orders typically take a minimum of 10 to 15 business ( M-F ) days to reach customers, depending on their location. We strive to deliver your order as quickly as possible but recommend allowing for this timeframe to accommodate any potential shipping delays.

6. Handling Your Queries :

For any questions, issues, or complaints, please reach out to our Customer Service Team via WhatsApp at +919667706036 or email us at info@global.thekokorostore.com. Our team is here to assist you and ensure your satisfaction with our service.

7. Conditions for Returns (If Applicable) :

While we do not generally accept returns, if a return is required due to damaged goods, the following conditions apply:

• Products must be in their original, unused, and unwashed condition.
• Returns must be initiated within 7 days of delivery.
• The product must be returned in its original packaging.

8. Reverse Pickup and Delivery Costs :

If a return is authorized, we will arrange for a reverse pickup. However, please note that due to the use of third-party delivery services, you will be responsible for any one-way delivery costs associated with returning the product. Our Customer Service Team will provide the details of these costs based on your location.

9. Final Review :

We encourage all customers to carefully review their orders before finalizing the purchase. If you have any questions or concerns about a product, size, or other details, please contact our customer service team prior to placing your order.

Conclusion:

Thank you for choosing Kokoro as your go-to destination for premium anime streetwear. We appreciate your understanding and cooperation with our policies. Our goal is to ensure you enjoy your shopping experience and the high-quality products we are proud to offer.

For further assistance or inquiries, please do not hesitate to reach out to our Customer Service Team. We look forward to serving you!

Sincerely,

Team Kokoro.